Awa collections agency12/8/2023 ![]() This capability also provides AWA a negotiating point for high-volume shippers, and it carries the potential to turn payments processing from a cost center to a profit center. The flexibility to set payment fees for all forms of transactions has allowed AWA to provide secure digital payments with minimal cost to customers, who are happy to cover a small fee for the speed and convenience gained. Curant’s ability to service domestic and international shippers alike with simple credit card, ACH, and financing options stood out among freight payment providers. Financing is also available to provide funds immediately while AWA’s clients can defer invoice payments for up to 90 days. The Reporting functionality allows the A/R team to drill down into outstanding invoices, customer payment histories, and payment trends. ![]() The A/R team gains full visibility into the payment through the process, including real-time notification when a payment is completed. This option saves significant time while achieving full Payment Card Industry (PCI) compliance.Ĭurant handles all aspects of payment approvals and coordination with shippers’ banks. If shippers create a free Curant account, their credit card or other payment information is securely stored for future transactions. Curant displays all processing fees in the total, providing complete cost transparency to AWA customers. After go-live, AWA included simple payment links on the website, invoices, and customer emails to promote the new payment options.Ĭustomers can now click on a link, enter their credit card information, and get back to running their businesses. Implementation required zero professional services or project management from the AWA team. In short order, AWA’s digital payments were up and running. In particular, AWA’s growing domestic COD business - that relies heavily on credit card payments - would benefit exponentially from a new payment solution. Regina selected Curant for its flexible payment options, deep experience in freight and logistics technology, and fully digital solution that doesn’t require a payment network. ![]() AWA also needed real-time payment visibility into statuses by customer and invoice so the Finance organization could spend less time hunting for overdue accounts. These network fees add up, and the enrollment steps are often time-consuming for logistics firms and shippers alike. Regina searched for a vendor that would accept all major payment forms and not subject AWA or its clients to expensive payment networks. ![]() And to keep customer financial data secure, AWA required repeat COD customers to fill out a credit card authorization form for each shipment.Īs the volume of transactions grew, AWA’s CFO Regina March researched digital payment options that could expedite payments while freeing up A/R resources. This credit card authorization and payment process could demand significant time if customers made errors in the form. Payment couldn’t occur until AWA staff was available to process the form. As the volume of transactions grew, AWA’s CFO Regina March researched digital payment options that could expedite payments while freeing up A/R resources.ĭomestic cash-on-delivery (COD) customers who opted for credit card payments filled out payment authorization forms manually, sometimes miscalculating total costs and forgetting agreed-upon processing fees. They knew customers who preferred ACH or credit card options could experience payment authorization delays, despite A/R’s diligence and responsiveness. As AWA’s business was thriving, the Accounts Receivable (A/R) team handled more activity than their talented staff could accommodate without process changes.
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